TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.
TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.
Why TerrAscend?
Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.
To be blunt, this role will be about (Responsibilities):
Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
Management of patient records through the systems.
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
Maintain knowledge of state regulatory requirements and guidelines.
Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
Complete the required state mandated training program.
Any other tasks assigned by Management.
To be successful in this role we know you’ll need (Requirements):
Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
At least one (1) year of customer service, retail, or related experience preferred
Cannabis experience a plus
Must be flexible regarding work schedule, including evenings, weekends, and holidays
Ability to work well within a team environment