Ivy Hall is Illinois’ largest independent cannabis retailer. Rooted in community and driven by hospitality, Ivy Hall offers a curated selection of high-quality products, expert education, and personalized service in welcoming, thoughtfully designed spaces where feeling good matters more than simply feeling it. Moving beyond purely transactional retail, Ivy Hall is ushering in a new wave of dispensaries that prioritize connection, comfort, and discovery—an approachable alternative to the sterile and intimidating storefronts of the past. Dedicated to excellence, equity, and inclusion, Ivy Hall proudly serves communities across Illinois.
Job Summary
We are seeking a dependable, detail-oriented, and service-driven Agent in Charge to join our dynamic retail team. The Agent in Charge serves as an operational leader on the sales floor, supporting staff, overseeing daily operations, and ensuring compliance under the direction of the Assistant General Manager.
The ideal candidate is knowledgeable about cannabis products and regulations, thrives in a fast-paced environment, and demonstrates strong leadership and organizational skills. This role is essential in maintaining Ivy Hall’s exceptional standards of hospitality, compliance, and team collaboration.
Key Responsibilities
Customer Experience & Education
Greet customers with warmth, professionalism, and a positive attitude
Guide customers through their cannabis education journey, providing personalized recommendations without offering medical advice
Build lasting relationships with regular customers to encourage loyalty and repeat visits
Promote a culture of hospitality and education aligned with Ivy Hall’s values
Store Operations & Leaderships
Open and close the store as directed by the Assistant General Manager or General Manager
Support Budtenders with product, POS, and compliance-related questions
Oversee cash handling accuracy, including daily payouts and bank drops
Retrieve cannabis products from the vault and distribute them to Budtenders for sale
Review and verify online orders to ensure accuracy prior to pick-up
Inventory & Compliance
Assist in regular inventory cycle counts, reporting discrepancies to retail leadership promptly
Verify product tagging and paperwork in compliance with state and local regulations
Support the Inventory Manager with reconciliation of physical inventory and state tracking systems
Monitor POS and scale functionality to ensure accurate product tracking and reporting
Maintain strict compliance with all state, local, and internal operating procedures
Team Collaboration & Development
Provide training and mentorship to Budtenders, fostering growth and confidence in their roles
Partner with management to ensure smooth daily operations and achieve sales goals
Participate in ongoing cannabis education and training opportunities
Contribute to a positive, team-oriented environment that values communication and collaboration
Key Qualities
Approachable, confident, and customer-focused
Strong leadership and problem-solving abilities
Excellent attention to detail and operational accuracy
Team player who leads by example and supports others’ success
Committed to Ivy Hall’s mission of education, compliance, and community
Requirements
Education & Experience
High School Diploma or equivalent required
Minimum 2 years of retail or hospitality experience in a customer-facing or supervisory role
Must be at least 21 years old and able to register as a cannabis agent with the state
Technical & Physical Skills
Proficient in office and retail systems (POS, Microsoft Word, Excel, email, etc.)
Ability to lift up to 35 pounds unassisted and stand or walk for extended periods
Comfortable bending, kneeling, and reaching with or without assistance
Strong understanding of compliance requirements and attention to detail
Knowledge & Interests
Interest in cannabinoids, terpenes, and cannabis product applications
Familiarity with or willingness to learn state and local cannabis regulations
Commitment to personal and professional growth through continuous learning
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, and position objects, tools, or controls.
Hearing: Normal audio range, with or without correction
Vision: Close observation and ability to adjust focus