Agent in Charge
About Ivy Hall
Ivy Hall is Illinois’s premier sensory cannabis dispensary, redefining the retail experience through warmth, education, and style. As the state’s first sensory dispensary, we combine immersive atmospheres, thoughtful product curation, and concierge-level service.
Our mission is to demystify cannabis with friendly guidance, premium products, and a commitment to community. With locations across Chicago and Illinois, Ivy Hall is more than a dispensary—it’s a community hub and destination of discovery, inspiring connection and redefining cannabis retail through creativity and innovation.
Job Summary
We are seeking a dependable, detail-oriented, and service-driven Agent in Charge to join our dynamic retail team. The Agent in Charge serves as an operational leader on the sales floor, supporting staff, overseeing daily operations, and ensuring compliance under the direction of the Assistant General Manager.
The ideal candidate is knowledgeable about cannabis products and regulations, thrives in a fast-paced environment, and demonstrates strong leadership and organizational skills. This role is essential in maintaining Ivy Hall’s exceptional standards of hospitality, compliance, and team collaboration.
Key Responsibilities
- Provide training and mentorship to Budtenders, fostering growth and confidence in their roles
- Partner with management to ensure smooth daily operations and achieve sales goals
- Participate in ongoing cannabis education and training opportunities
- Contribute to a positive, team-oriented environment that values communication and collaboration
Key Qualities
- Approachable, confident, and customer-focused
- Strong leadership and problem-solving abilities
- Excellent attention to detail and operational accuracy
- Team player who leads by example and supports others’ success
- Committed to Ivy Hall’s mission of education, compliance, and community
Requirements
- Interest in cannabinoids, terpenes, and cannabis product applications
- Familiarity with or willingness to learn state and local cannabis regulations
- Commitment to personal and professional growth through continuous learning
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, and position objects, tools, or controls.
- Hearing: Normal audio range, with or without correction
- Vision: Close observation and ability to adjust focus
Working Environment
Work is performed remotely in a home office setting. The noise level is usually moderate. These characteristics represent those individual encounters while performing the essential functions of this role.